Cisco Jabber Client Mac Download
About Jabber for Mac Jabber is a new, next generation Unified Communication and collaboration client designed natively for the Mac OS X platform that brings together key Cisco technologies - Enterprise IM, presence, telephony and visual voicemail. Jabber is an all-in. Navigate to the Campus Software Library to acquire the Cisco Jabber for Mac OS installation files. Download Cisco Jabber for Mac; Navigate to where the downloaded files were placed and double click the Cisco Jabber installer. Double click the Cisco Jabber.pkg file. Select 'Continue'. Select 'Continue' and then 'Agree'. Select 'Install'. Cisco Jabber VDI. The Cisco Jabber application can be used with Citrix or VMWare VDI solution. The different download packages can be found on this page. Download Jabber client; 14.0 Jabber Windows client x86; 12.9 Jabber Windows client x86; 12.8 Jabber Windows client x86; 12.7 Jabber Windows client x86; 12.6 Jabber Windows client x86. Download for Windows. Download Jabber VDI. Also available here: Get started for free. Additional features, storage, and support start at just one low price. Start for Free See Plans & Pricing. Consent Manager.
Getting Started
Before proceeding, a new profile must be created and Cisco Jabber installed on your computer. For further assistance, please submit a request. Your headset should also be connected to your computer.
Download Cisco Jabber Client
The latest version of Cisco Jabber can be downloaded from Cisco directly.
Download Cisco JabberLogging Into Cisco Jabber
- Locate and open the Cisco Jabber application on your computer. If prompted, authorize Jabber to access your microphone.
- Enter your full BU email address and Kerberos password. In future sessions, you will be able to log in with only your BU username and password.
- Make a test call to confirm that everything is working as expected.
Jabber
Logging In as an Agent When Using Cisco Jabber
If you are an agent in a call center, you can use the steps below to log into your agent ID from Cisco Jabber.
Before logging in as an Agent, you must be logged in on only one device at a time. Before logging in to Cisco Jabber, ensure that you have logged out of Extension Mobility on your desk phone. If you are logged in to both Extension Mobility and Cisco Jabber, or if you are not logged in anywhere, you will receive an error message when accessing Finesse.
When you return to your desk phone, please submit a request to adjust your profile for working on that device.
- If you are not already on-campus or connected to the BU network, connect to the BU VPN.
- Launch and log in to Cisco Jabber, if you have not already done so.
- Launch Finesse as you normally would on campus and log in.
- Go live in Finesse. You can now begin accepting calls.
Troubleshooting
Tips for Improving Your Connection
Jabber Mac Os
- Before you can use Finesse, you must be connected to the BU network. When remote, you will need connect to the BU VPN before accessing Finesse.
- Reduce unnecessary network traffic on your network at home. Congestion will degrade your connection quality.
- Wired network connections are typically more reliable than wireless. If you are connected over WiFi, consider using Ethernet instead, if possible.
- Adjust and confirm that your headset and its configuration are comfortable for you and that others can hear you.
Jabber Reports My Username and Password Are Incorrect
Jabber For Mac
If Jabber consistently reports that your username and password are incorrect, you may need to reset Jabber and log in again.
Resetting Jabber on Windows
Cisco Jabber Client Mac Download Software
- Click the gear icon at the upper right of the Jabber window.
- Open the File menu, then click “Reset Jabber.”
- Once reset, log in to Cisco Jabber again using your full BU email as you did during first time setup.
Resetting Jabber on Mac
Jabber Client For Mac
- From the system menu bar at the top of the screen, open the “Jabber” menu.
- Click “Reset Jabber.”
- Once reset, log in to Cisco Jabber again using your full BU email as you did during first time setup.